Operations Dashboard

FR-65

Real-time queue volume, aging, throughput, and SLA attainment for the Bureau of Educator Certification, with progress against program success metrics.

Applications this month

13,284

Peak season (Mar–Oct) load balancing active

Median days to SOE

9.2

Target 3.7 · 60% reduction goal

AI acceptance

92.6%

7.4% reviewer override · target <8%

Active certificate holders

284,624

7,920 in open queues

Program goals

Measured against the §3 success metrics.

G1Time to eligibility determination9.2 days / -60%

G3Deflect contact volume61% / ≥65%

G4Eliminate manual report assembly8 of 8 / 8 of 8

G5First-pass completeness74% / ≥80%

G6Temp-to-Professional conversion58% / +10 pts

G8Determination accuracy7.4% / <8%

Work queues

Depth, aging, and SLA attainment.

General Certification

1,240 open · avg aging 8.4d · General pool

92%

Eligibility Review (SOE)

860 open · avg aging 6.1d · Eligibility team

88%

Awaiting Documents

2,110 open · avg aging 21.7d · Auto-hold

71%

Ready for Sign-off

430 open · avg aging 2.3d · Supervisors

97%

AHCA / NASDTEC Flags

96 open · avg aging 4.9d · Compliance

84%

Classical Issue Requests

38 open · avg aging 3.1d · Classical desk

95%